Reviews
I just want to say that Faxin Pan your service tech has done an excellent job for us today! He provided many options for the issues we have been having for a long time with our furnace. He is the third person to look at it, from the third HVAC company and as they say, third time is the charm. He was able to help us get a whole new system, including air at a price that is within my budget and even got us a special price to clean the ducts in that budget. Thank you Faxin for all your time today. I am very happy with all you did today to get us a solution to our problems.
Update: I just want to say that every one of the technicians that came to clean the ducts and install our new system and even the office personnel that took my first call have been very professional, friendly, and helpful. Our system and ducts were all done on the same day and even earlier than when scheduled. Thank you all, Faxin, Troy, Cody, and Royce for all your hard work in getting the job done. I'm sorry if I missed anyone else that may have helped along the way. Will definitely recommend Shafer to anyone needing HVAC services.
Logan Kelley has great customer service skills and really knows his job. He came by for our yearly furnace inspection and found a small gas leak in our furnace that we were unaware of. We really appreciate him walking and talking us through what he found and are looking forward to him returning to repair it. Thank you so much. ????
We had Cameron, Cody, and Troy. They treated us well and did very good work. Installed the furnace and ran a brand new exhaust in about 5 hours. House is now warm without having the fear of carbon monoxide. Came back a few days later and cleaned all the ducts out as well. It's a real game changer on a 100 year old home.
Although I don't know why he drilled holes in our furnace?
quick and efficient. Answered all questions was polite about it.
Evan was extremely nice and knowledgeable. It felt like he was someone I'd known for a long time. Very easy going and laid back.
