Reviews
From the start, Shafer has been an amazing business to work with. They came out to check my system within a few days of contacting them when my air stopped working. Jeremy, the repair technician was so professional and gave me great information. Because of the age of the system (1988-90), I would need a new one.
The next day Shawn came out to do a sales presentation. Again, super professional. These guys have been trained well! After giving me several options, I chose the system I wanted. The very next day, Shawn returned with a loaner unit so that I could stay cool until my new system arrived.
A week before my new unit was installed, Noah came with another employee to clean and sanitize my ducts. They did the job well!
On the day of the install, Cody and Tyler(?) - also known as "Muscles" - arrived early and did such a great job. They installed the new system efficiently! They answered any questions I had and were very pleasant to work with. Before they were done, they explained what I needed to know to run the thermostat for both air and heat. And they cleaned everything up before they left.
Each time someone came into my home, they put booties over their shoes to protect my floors. They used drop cloths, corner protectors, and a door shield to protect my property. I received phone calls prior to each visit and on the cleaning and installation, I was sent an email the day before with a picture of the employee coming.
You will get professional service and peace of mind with Schafer!
Shafer heating and cooling has been very helpful with helping us tend to our geothermal heating system. Faxin was our specific technician and he was extremely patient and knowledgeable and kind while he was working. He told me everything he was doing and explained why he was doing it. I highly recommend this business and Faxin as the technician to get the job done! Thank you!
Great company and the technician Faxin was very friendly, professional, and very informative!
Shafer's provided regular maintenance for our geothermal unit, we also had them clean our ducts and vents, as well as install a new style filter system. They are excellent about communicating each step of the job, while also providing recommendations and additional options. Tyler and Faxin were extremely professional, courteous and did a great job keeping me informed throughout the process -- even providing before and after photos of the duct cleaning. It is wonderful to find such a professional company that will provide high-quality service in our rural area. Highly recommend.
Wayne was right on time with the scheduled appointment. He was very knowledgeable. He answered all of my questions. Great service!
Wayne was right on time. He had called saying that he would be there in 30 minutes and he was. He and his partner checked everything, cleaned everything and were very thorough in testing. I have been with Shafer Heating & Cooling, LLC for at least 19 years and I will continue to be a customer. They are a good company.
I have used Shafer Heating & Cooling several times in the past. Everyone is pleasant to talk with and very knowledgeable about any questions i may ask. Service tech Wayne has been here for my last 2 service calls. He always calls to let me know aproximately when he will be here as do the other techs that have been here in the past. I like thet about their company. When he arrived this time he remembered from his first visit that I have very poor hearing and I probable would not hear him knock on my back door so he called my cell phone to let me know he was here. That little extra kindness shows me what kind of a man he is. He answers any and all questions that I might have concerning my heating or cooling system. I am happy that I chose Shafer to be my heating & cooling repair company. Thanks for the great service.
Jeremey was very knowledgeable about heating/cooling. He was able to diagnose and fix the problem within a matter of minutes at a decent price. I highly recommend this service.
We chose Shafer because of their reputation and years in business and are glad we did. We joined the club membership for regular maintenance and our technician Wayne did a very thorough job of inspecting and cleaning our system. He was very knowledgable, professional, and courteous. He explained everything he did and we feel better knowing everything is running like it should. This was one of the best experiences we've had with a service company.
This company is the gold standard of heating and cooling maintenance. From the minute they answered the phone to the completion of the job, their dedication to excellence was obvious. In addition, we had had another hvac company in last winter to repair the same problem. That company told our landlord there was nothing wrong with the furnace. Shafer's tech diagnosed it in less than 10 minutes and had it repaired in 50 minutes. A simple thermostat replacement. It's been a long time since I've encountered such professionalism. I Love this company!!????
